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FAQ BANNER-

Frequently Asked Questions

About Our Company

What information do you need to provide a detailed quotation?

We kindly request our valued partners to get their common information, such as:

  • Type and dimension of the product
  • Speed movement specification
  • Style of packaging
  • Specific automation
How can we pay for the orders?

You can choose to pay for either T/T or L/C for your orders.

What is the feature that distinguishes you from other suppliers?

Our machines are consistent in terms of smart auto-rejection of faulty products, observation of “no product, no packing” logic system, signals for carton shortage, CE-certified protective designs, and tailoring the most suitable option and upstream/downstream integration for you.

How can I keep track of my orders during shipment?

We take efforts to send you a Bill of Lading (B/L) or tracking number. in every phase of the delivery, from the pre-shipment to the vessel name. In this period, we will cooperate with you hand-in-hand, giving you an estimated time of arrival (ETA), to deliver the product safely.

Can you offer a factory visit or an actual presentation of the machine?

Yes. You can make a tour of our factory to see our latest production line, or we can create an actual presentation and show you live how our machine works, if you cannot make it to the factory.

About Our Products

How can you recommend the right machine I need?

We can customize our machines if you need a specific machine configuration, whether vertical, horizontal, continuous, or intermittent. We will just need to check your product information, packaging requirements, and production capacity in order for us to give a recommendation.

What maintenance does your machine need?

You can make regular cleaning and greasing, and evaluation of the internal mechanism and electrical circuits, according to the guidelines that we will send to you.

How do you offer customization to various applications?

We provide customization to your type of product, custom speed, configuration, and carton size. An additional leaflet insertion, coding system, and labeling system can be integrated as well.

Is your machine flexible to different forms and styles?

Yes. It can handle a wide variety of product types, dimensions, and shapes, even those that need careful handling due to the product’s irregularity.

Can your key components last for continuous operation?

Yes. Our machines are built not just for intermittent operation, but also for long, continuous movement of the product for high-speed cartoning.

About Our Services

What support can I receive after installation?

Our after-sales services are provided completely, including an installation guide, commissioning, usage method, and maintenance procedure, for every order.

Can I get a warranty for your machines?

Yes. A warranty is assured for any major manufacturer’s defect that will be present during your operations. In accordance with your project, specific terms will also be collaborated.

How do operator training arrangements work?

We arrange training for operations by the use of manuals, videos, and remote instructions, to provide full utilization of the machine. Our team will be sent out to your site if needed.

Is my production setup compatible with your machine customization?

Yes. We can fully customize for your specific preferences, including adjustment of the machine’s build, features, and autonomous incorporations.

What is the typical lead time?

Our goal is always to deliver according to a planned and clear schedule. It relies entirely on how complex you need to customize for your needs.

Choose Neocarton Machines for More Reliable Packaging

Built for stability, high efficiency, and long service life, our cartoning solutions help reduce downtime and increase output. With fast delivery and responsive support, we ensure your production runs smoothly and scales with confidence.
Your Reliable Cartoning Machine Supplier
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